Terms and Conditions Services

Estimate

The price given is a true estimate of what we expect to charge you. If there are circumstances we could not have been aware of, that will affect the price we will provide you with an updated estimate. 
You have the right to accept the price or decline. Payment will be required for any work that you have authorised and we have completed up to the point you cancel.
We use email for providing written quotes, and the option to accept or decline, should you require a written quote please ask.

Delay

We will aim to complete the work within the agreed timescale. We are only liable for delays caused by our own negligence. Any work will be completed within a reasonable time.

Payment

Full payment is required on satisfactory completion. In the unlikely event that you are dissatisfied, you are entitled to withhold an amount to cover any corrective work that may be required. We should be given the opportunity to complete any corrective work in the first instance.
Staged payments can be agreed and payment dates will be stipulated on your contract. Typically this will be for high value contracts, where 50% would be asked for up front to cover some of the cost of materials. 
Accepted payment methods are either via BACS or WorldPay card payment machine.

Changes

If you would like to change what is to be supplied, we would request that you confirm this in writing or other durable form (e.g. email). This will ensure that both parties have a record of what was agreed. 
Changes to the contract may also mean changes to the price and this will need to be confirmed in writing and agreed by both parties.

Cancellation

Depending on the circumstances, and where and how your contract was agreed you may have a 14 day right to cancel it.   Your rights are contained in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
A copy of your contract and cancellation rights, if applicable, will be given to you before the contract commences.
If you wish to cancel this contract outside of the 14 days cancellation period we reserve the right to deduct/claim the direct costs we have incurred.

Damage

We will not be liable for any damage unless caused by our negligence.

Services provided

Your rights under the Consumer Rights Act 2015,state that services should be provided with reasonable care and skill, within a reasonable time, (if no specific time has been agreed) and for a reasonable cost, (if no exact price has been agreed).
If a problem arises we aim to resolve the issue within a reasonable time.

Goods Provided

Any goods provided in line with the contract should beas described, of satisfactory quality, and fit for the purpose made known. 

Complaints Policy 

Electrical PAL Limitedis committed to providing the highest levels of care to all our customers. If you are in any way dissatisfied with our services, then please let us know as soon as possible. This will help us to continually improve our service to you.

When contacting us, please detail the nature of your complaint, your contact details and indicate your preferred method of communication, e.g. telephone, email.

Write to:- Electrical PAL Limited, The Berries, Wing Road, Leysdown on Sea, Kent, ME12 4QR.
We will acknowledge receipt of your complaint within three working days.

Alternative Dispute Resolution

We are required by law to advise you if we belong to a dispute resolution service and if we are prepared to use this service in the event a dispute arises. 

Option 1 

 We use the following provider; TrustMark. If in the unlikely event our complaints process is exhausted and we still have not resolved your complaint, we will send you a letter advising of this and advising you to contact the ADR scheme.

Option 2 

If you require advice on your consumer rights, please contact Citizens Advice Consumer Service on 03454 04 05 06 or visit their website www.adviceguide.org.uk